 Community Futures-Shuswap is a proud local sponsor and coordinator of many events and activities. This event schedule will be regularly update so please be sure to check back often! Small Business SeriesLooking for information and training to develop, launch and/or improve your small business? Community Futures – Shuswap in partnership with Small Business BC are offering a range of small business video conference sessions on an array of business topics. For further information contact Community Futures – Shuswap at 250-803-0156 or 1-877-803-0156.Shuswap Home-based Business NetworkJoin other home -based business owners for an informative evening and networking. Community Futures - Shuswap is pleased to host monthly HBB networking meetings on the last Wednesday of the month at 6:30 p.m. April 28, 2010 - Harmonized Sales Tax (HST) Meetings are held at the Community Futures Shuswap office located at #101, 160 Harbourfront Drive NE, Salmon Arm. Contact Community Futures Shuswap to confirm your attendance at: 250-803-0156 or 1-877-803-0156. Hope to see you there!
Self Employment Benefits ProgramHave you ever considered self employment as an option for you? Community Futures – Shuswap offers a Self Employment Benefits program to eligible participants. To find out if you qualify for this program, schedule an appointment with an employment counsellor at the Employment Place in either Sicamous (250-836-2655) or Salmon Arm (250-804-4770)WorldHost® Training Services WorkshopsCommunity Futures – Shuswap, as a Delivery Organization for WorldHost® Training Services, is part of a planning group that is working towards promoting and facilitating a diversity of WorldHost customer service workshops to assist in establishing the Shuswap as a world class destination with a reputation for outstanding customer service. The following is an overview of the WorldHost Training workshops. If you are interested in finding out more about WorldHost Training, contact our office. WorldHost® Training Services Workshops Foundations of Service Excellence The Foundations of Service Excellence are the essential elements all frontline staff and managers can apply to deliver an exceptional customer service experience. Fundamentals A one-day workshop teaching front-line employees the skills and techniques comprising the basics of service professionalism. The objectives of the Fundamentals workshop are to:
Solving Problems through Service A 2-3 hour workshop transforming front-line employees into effective problem-solvers. The objectives of the Solving Problems through Service workshop are to assist your employees to understand:
Frontline Management Solutions® A one-day workshop for managers and supervisors to provide practical information assisting to develop customer service strategies for staff. Frontline Management Solutions® was created by Tourism BC with input from BC businesses in response to identified customer service training needs. Frontline Management Solutions® provides tools and expert solutions to:
Building Beyond the Foundations The Ministry of Tourism, Culture and the Arts and WorldHost® Training Services recognize that world-class service is achieved by training beyond the foundations. Our additional workshops allow individuals to understand and address visitors’ diverse needs. WorldHost Training Services workshops addressing Target Markets and Specific Sectors are offered as complements to Fundamentals and Frontline Management Solutions® and are delivered using the same successful methodology that made WorldHost an internationally recognized program. Although strongly recommended, the Fundamentals and Frontline Management Solutions® are not pre-requisites for any other WorldHost Training Services workshops. WorldHost Training Services offers unique workshops preparing individuals to provide effective customer service to specific target markets. It is critical to understand the service needs of today’s emerging travel markets and maintain a customer care approach extending beyond cultural norms. Customers with Disabilities This half-day workshop is designed to increase front line employees' sensitivity toward people with disabilities, and to provide superior customer service skills respecting every visitor's unique requirements. The objectives of the Customers with Disabilities workshop are to:
Service across Cultures This half-day session increases front-line employees' awareness of the diverse cultures comprising British Columbia's international tourism clientele and focuses on effective communication. The objectives of Service across Cultures are to:
Japanese Service Expectations A one-day workshop assisting front-line employees to understand Japanese visitors, their culture and customer service expectations. The objectives of workshop are to:
Sector Specific Workshops WorldHost Training Services tailors workshops to specific sectors of the tourism industry, such as retail and volunteers. Among others, Sales Powered by Service and our Ambassador Workshop provide specialized knowledge and distinct skills. Sales Powered by Service A 2-3 hour polishing workshop to increase the effectiveness of front-line employees in the tourism and retail sectors. These are effective training tools for anyone dedicated to providing exceptional customer service and can be customised to any business. Presented in a highly interactive, informative and fun learning environment, participants will:
Ambassador Workshop These 3 hour sessions train volunteers as enthusiastic ambassadors for their community. Training includes:
4H Okanagan Stock Show and SaleBenefits of purchasing a 4H steer?
The Okanagan Stock Show and Sale will be held at the Armstrong Fairgrounds on July 6 - 10, 2010. Shows: July 8 - Fed calf class @ 9:00 am July 9 - Showmanship @ 9:00 am July 10 - Sale Day @ 10:00 am Come out and support our 4H entrepreneurs! For more information, contact: Trudy Schweb, Club Leader at (250) 832-3322
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